Managing Enterprise-Scale Intercom Deployments

Today we are launching three Verkada Intercom updates purpose-built for larger customers that monitor security camera feeds, door events, and intercom calls through a central location like a remote receiver station or a security operations center (SOC). 

Together with our newly announced access control updates, these new call receiving and management tools help large organizations protect entrances at nearly any scale.

Receiving Concurrent Calls in Command

Larger, more complex deployments often route calls from multiple intercoms to a single operations center. This is particularly common in universities, hospitals, or large enterprises, where many intercoms need to call the same place, such as a central dispatch station. 

Building on our smart receiver capabilities, customers can now receive concurrent calls through Verkada Command. When calls come in, receivers can easily view incoming calls, see how long the caller has been waiting, and know if anyone else has responded to the call. Receivers can also answer calls or place them on hold directly from the Command interface. These call monitoring tools allow receivers to monitor entryways at scale while still providing a familiar and convenient calling experience for both the caller and the receiver. 

Shared Call Flows

In addition to making it easy to receive calls from many intercoms, we’re also making it easier to set up and manage many devices across locations. 

The new shared call flow page allows administrators to easily configure a common call sequence across multiple devices from a streamlined workflow that mirrors existing smart call routing tools. With a shared call flow, organizations can create a call list, select the intercom(s) that it applies to, and instantly push new calling logic to all devices from a single interface. All call flows are listed in a table and can be scaled from a single intercom to hundreds or more.

Bulk SIP Configuration 

We’ve also streamlined the configuration flow to add intercoms to a corporate VOIP system. Currently, each intercom must be provisioned individually with its SIP credentials, which can be time-consuming to manage and prone to error. To simplify this process for larger deployments, we’ve created a bulk SIP registration workflow that allows users to configure many intercoms at once with a single CSV upload. Simply download the template which comes pre-populated with relevant metadata, add the SIP credentials, and upload to Verkada Command to quickly add all your intercoms to your phone system.

Availability 

These call configuration, receiving, and management tools are designed to maintain the simplicity of Verkada Intercom while also enabling the scale required for the largest deployments. We can’t wait for you to try them. 

All features will be available starting February 22, 2024 for all new and existing intercom customers. To see all of these new features in action, be sure to stream our February 2024 Product Launch Event.