Verkada Reviews: Security for Loss Prevention and Asset Protection

Verkada has helped thousands of security professionals detect, reduce, and prevent theft or damage to property and assets. With proactive response features such as Person of Interest alerts, People Analytics, and Vehicle Search, Verkada’s AI-powered solution increases security while eliminating the need for 24/7 onsite monitoring.

In these testimonials, physical security professionals speak to their experience using Verkada’s top-rated solution.

Verkada Reviews for Loss Prevention and Security Professionals

1. AI-Powered Search to Quickly Find Suspects. " If we know a suspected shoplifter is wearing a mask or carrying a distinctive bag, we type it into the search bar and immediately find the footage we need. This drastically cuts down our investigation time. In one example, there was a known shoplifter in the mall wearing a specific logo on a hat. We searched for the logo and were amazed to see that the camera picked the words on the hat, turning up results. Without this search function, it would have taken easily an hour searching through the cameras, without a guarantee that we would find them.”

Harry Rosen, Joe Esterreicher, Director of Loss Prevention & Risk Management. Read Full Verkada Review >

2. Centralized Global Security Operations. “On average, we save an hour per investigation. Given everything is integrated behind a user-friendly software platform, we can find what we need easily. When collating data between cameras, doors, sensors, and alarm events, it’s easy to get a full picture of what’s happening anywhere around the world. The user interface is well-designed and the centralized reporting helps speed up investigations.”

Canada Goose, Senior Manager of Security Operations and Physical Security Planning Lead. Read Full Verkada Review >

3. Accelerated point-of-sale (POS) investigations by 2x. “Every retailer has cases where someone tries to claim a credit card chargeback and say a transaction never happened, ‘I was never there, I never got that bike. Before Verkada and Helix, it was difficult to supply proof to the credit card company in order to back up our side of the story. Now, we just search for transaction IDs and the relevant clip surfaces right away. From there, it’s simple to archive and share the footage to dispute and resolve the claim.”

Mike's Bikes, Chris O’Dell, Chief Technology Officer (CTO) Read Full Verkada Review >

4. +50% Reduction in Product Shrinkage. “For the past 5-6 years, this location has faced a challenge with product shrinkage—about $100,000-$150,000 annually—primarily due to shoplifting. Yet little had been invested in a truly effective lock-up or security system, whether it be doors or cameras…. Verkada has been key to our proactive loss prevention strategy. We’ve reduced shrinkage by 50% since deploying access control and video security as the backbone to our system, contributing an incremental $60,000+ to our profitability for the fiscal year.”

Canadian Tire, Adam Roseneck, Franchise Dealer Read Full Verkada Review >

5. Empowered Teams with an Easy-to-Use Platform. “There are no secrets to becoming successful with Verkada. The way the system works is effortless– from the way it’s installed, to getting it up and running. With the right equipment and the right technology, we’ve been able to drive the business forward, and I’ve gotten great responses and feedback from law enforcement as well. Whether it’s a live feed or an archived clip, they’re excited to be working with the software because it makes them better at their jobs.”

Equinox Fitness Club, John Spirko, Senior Director of Loss Prevention. Read Full Verkada Review >

6. Liability Protection with Objective Video Evidence. “Not only are employees better protected, the organization is too. From an operational standpoint, having video evidence at hand saves many teams time and energy in settling a situation. We’re confident that we can playback historical footage and quickly find what we need. With the (motion grid) filter, we’re able to isolate incidents based on where motion occurred in the frame so it takes a lot of the guesswork out of incident response. Once we find the footage that we need, it takes a matter of seconds for us to send that footage via email, or share a direct link. Best of all, we can upload video files directly to insurance portals for workers’ comp claims because exports are saved as MP4s; we no longer need to spend time converting videos before they’re ready to use.”

Goodwill, Nicholas Paczkowski, Director of Safety & Loss Prevention. Read Full Verkada Review >

7. +50% Time-Savings with Finding and Sharing Footage. “I spend less than half the time I used to on incident resolution, with Verkada everything I need is just a click away. Instead of watching video footage and downloading it onto a memory stick, I can apply a search filter and share the video through a link.”

Second Chance, Peter LaMacchia, Director of Asset Protection. Read Full Verkada Review >

8. Real-Time Intrusion Detection, Deterrence, and Response.
“Verkada Alarm is a game-changer. Not only do we have an alarm system with a notification process linked to the call center, but we’re also able to scare intruders without being physically on site. We recently had an incident where the cameras detected two intruders and alerted professional monitoring. The agent video verified the threat and dispatched police, who arrested the intruders before any damage could be done.”

Camping World, Jamin Horton, Director of IT. Read Full Verkada Review >

9. 'Person of Interest' (POI Alerts). “We used motion grids to highlight areas where the scenes occurred and reviewed all activity from those spots. Soon after, we were able to pinpoint the culprits and their ploy. After sharing the clips with our internal team and local authorities, we successfully arrested the culprits. Additionally, having ‘Person of Interest’ alerts set up will help us continue to mitigate these risks.”

GAIL's Bakery, Brett Parker, Head of Properties. Read Full Verkada Review >

10. 10 Attempted Break-Ins Caught by Verkada in the First 5 Months. “I was able to monitor the incident from my mobile phone, and when I arrived at the scene the suspect was already apprehended. I was able to share the footage with police through a direct link and playback the video on-the-spot. Everything we needed was already at our fingertips. I’m able to sleep throughout the night because the system is working as it should be.”

The Old Cannery Furniture Warehouse, Gabe Long, Director of IT. Read Full Verkada Review >

11. After-Hours Security. “Managers can independently check on their stores from an iPad, even when they’re not onsite. With the sheer number of stores and customers we have, Verkada verifies any ongoing incidents through its professional monitoring service. We no longer need to worry about attending to every single event at 2 am.”

Smoker Friendly, Regan Bartley, Owner. Read Full Verkada Review >

12. Protection Against Retail Shrinkage. “The speed and precision with which we can retrieve and share incident footage is unmatched. With Verkada, we're not just reacting to theft – we're actively preventing it. It's been pivotal in our efforts to combat the rising challenges of retail shrinkage.”

Rapha Racing, Justin Maynard, Retail Technology Manager. Read Full Verkada Review >

13. Immediate Return on Investment (ROI) with Shoplifters Caught. “Verkada brought an immediate return on investment – we caught four shoplifters at the first store with just the Proof of Concept.”

Crew Clothing, Richard Surman, Head of IT. Read Full Verkada Review >

14. On-the-Go Incident Response from a Mobile App. “The mobile app has been a game-changer, our team can now resolve incidents on-the-go. No matter where we are, we can archive and access footage, as well as share it with the police and other contacts. We have a single solution where we manage security and building operations across the entire organization. Our teams can respond within seconds of an incident occurring, helping keep employees and assets safe.”

Kogan.com, Joshua Olds, Head of IT and Security. Read Full Verkada Review >

15. Sped Up Point of Sale (POS) Investigations by 98%. “A picture tells a thousand words. Helix allows us to find the issue within a few seconds, versus having to playback hours of footage.”

ASQ Garden & Landscape Supply, Jai Munday, Information Technology (IT) System Manager. Read Full Verkada Review >

16. Reduced Investigation Time From Days to Minutes. “Never has finding and retrieving footage from any of our stores been so easy. We reduced investigation times down from days to minutes, and we can share footage directly with stakeholders without having to download and distribute raw video files. Plus the ability to find people based on their appearance or face has been a game-changer; we can quickly identify suspects, repeat offenders, VIPs, and staff.”

Heinemann Australia, Brett Williams, Compliance Manager. Read Full Verkada Review >

17. Caught a Repeat Thief in the Act. “We enabled the cameras and the alarm, and then 20 days later we were able to catch the perpetrator and charge him with all three crimes.”

GEM Supply, Dan Biechele, Comptroller. Read Full Verkada Review >

To learn more about Verkada for loss prevention and security professionals, visit https://www.verkada.com/solutions/retail .