Security Update

As we continue to talk to our customers, we want to provide an update and respond to questions we have received.

Addressing Your Concerns

On March 17th, Verkada co-founder and CEO Filip Kaliszan held the first of the customer webinars we announced last week to address customer questions or concerns. The next webinar will take place on Wednesday at 11am PST; you can register here.

Investigation into the Attack

We have heard from customers who want to understand the full scope of the attack. We have contacted each of the small subset of our customers whose accounts were illegally accessed, and we will continue that outreach as necessary, as our investigation continues. To be clear: if you have not been contacted, then we have no evidence thus far indicating there was unauthorized access by the attackers to your organization’s image or video data.

Firmware Integrity Checks

As part of our ongoing security review and as an additional safeguard, we are implementing new firmware integrity checks. While we routinely keep our firmware up to date to keep it secure–and to date have found no evidence suggesting that Verkada firmware has been tampered with–we have proactively decided to add this additional layer of security.

Verkada will be running a firmware integrity check periodically on all cameras to ensure there hasn’t been any tampering with our firmware. If a camera were to fail an automated check, our security team would be notified immediately and you will be contacted.

This feature is now enabled for all cameras and, in the coming weeks, the results of each firmware integrity check will be available in the customer-facing Command UI.