Certain institutions face regulatory and operational mandates that require documentation of intercom usage patterns, including recording visitor and delivery timestamps. To address these needs, the reports feature generates comprehensive event logs spanning all intercoms and locations, with the option to export this data to CSVs.

To learn more, see the full announcement here. 

Global Events allow organizations to search, filter, and view multiple intercom calls across devices. From the new Global Events tab on the left of the intercom page, admins can view all events and apply filters by site, intercom, receiver, and whether a POI was detected. Videos auto-play for easy viewing, and a map tool provides additional context on the device’s location. 

To learn more, read the full announcement.

We’ve improved our call transcription capabilities by making them more accurate and reliable. These enhanced capabilities make reviewing what was said and what happened on a call easier and more accurate. Transcripts are also searchable.

To learn more, read the full announcement.

We’ve improved the performance and reliability of our computer vision capabilities to more accurately identify people in vehicles, specifically in eye-level intercom deployments. Customers will see the improved results appear in the People Detected tab of the intercom call page.

To learn more, read the full announcement.

The TD52 can now connect to CB52 and CB62 bullet cameras, allowing customers to unlock garage entrances using vehicle license plates as access credentials. Our peer-to-peer technology supports this functionality, which works entirely on the local network. 

To learn more, read the full announcement.

Building on last quarter’s updates to improve intercom call receiving at scale, we’ve continued to build new in-call improvements that help ensure consistent call performance. Specifically:

Customers can now receive concurrent calls on a web browser through Verkada Command. Receivers can easily view incoming calls, call wait time, and connection status. Receivers can also answer calls or place them on hold directly from the Command interface. To learn more, read the full announcement.

Global SIP registration allows users to configure many intercoms simultaneously with unique SIP caller IDs, extensions, or passwords. Admins manage this configuration within the global intercom settings tab, where they can bulk-register SIP devices and credentials by uploading a CSV of SIP devices. To learn more, read the full announcement.

Shared call flows allow administrators to configure a call list across multiple devices from a workflow comparable to what is currently on the device Receivers page. To learn more, read the full announcement.

Verkada Intercom has a new version of the popular Desk Station application. The new version includes real-time call status to see who the intercom is calling and if someone has picked up; a lockdown trigger to instantly secure a building; in-call Person of Interest alerts for faster response times; better warnings and error messages for connectivity issues; and of course, in-call person of interest alerts. All of these new capabilities will be displayed on a completely new user interface redesigned for clarity and functionality.