This new feature allows users to perform natural language searches and retrieve all instances where specific terms or related concepts were discussed during calls, complete with relevant synopses for each result.

To learn more, see the full announcement here.

Customers can now receive alerts for important intercom events like calls, missed calls, door unlocks, and SIP errors. These new intercom alerts are integrated into the centralized Alerts page, providing a comprehensive view across the organization and enhancing security and proactive monitoring capabilities.

To learn more, see the full announcement here.

Enhanced call flow functionality now allows for the designation of specific receiver types (Pass App or phone number) for individual users. Admins are also able to provision view-only and edit access for users. Additionally, we’ve streamlined the process of linking and unlinking call flows to intercoms.

To learn more, see the full announcement here. 

The new dashboard feature provides administrators with a comprehensive snapshot of intercom system health and usage across multiple devices and sites. This tool enables organizations to monitor device status, track call metrics, and analyze user performance, facilitating improved system management and staffing decisions.

To learn more, see the full announcement here. 

Certain institutions face regulatory and operational mandates that require documentation of intercom usage patterns, including recording visitor and delivery timestamps. To address these needs, the reports feature generates comprehensive event logs spanning all intercoms and locations, with the option to export this data to CSVs.

To learn more, see the full announcement here. 

Global Events allow organizations to search, filter, and view multiple intercom calls across devices. From the new Global Events tab on the left of the intercom page, admins can view all events and apply filters by site, intercom, receiver, and whether a POI was detected. Videos auto-play for easy viewing, and a map tool provides additional context on the device’s location. 

To learn more, read the full announcement.

We’ve improved our call transcription capabilities by making them more accurate and reliable. These enhanced capabilities make reviewing what was said and what happened on a call easier and more accurate. Transcripts are also searchable.

To learn more, read the full announcement.

We’ve improved the performance and reliability of our computer vision capabilities to more accurately identify people in vehicles, specifically in eye-level intercom deployments. Customers will see the improved results appear in the People Detected tab of the intercom call page.

To learn more, read the full announcement.

The TD52 can now connect to CB52 and CB62 bullet cameras, allowing customers to unlock garage entrances using vehicle license plates as access credentials. Our peer-to-peer technology supports this functionality, which works entirely on the local network. 

To learn more, read the full announcement.

Building on last quarter’s updates to improve intercom call receiving at scale, we’ve continued to build new in-call improvements that help ensure consistent call performance. Specifically: