Verkada Intercom is now available in the Command mobile app. With this addition, designated users can receive intercom calls, unlock Verkada access-controlled doors, and view live intercom call footage right from their mobile phones. Users can also filter intercoms by site, talk down to visitors, and view access events and camera analytics within the Command mobile interface. For more details, read the full announcement.

We have updated our media pipeline to transmit better quality audio and video from intercoms to applications like Verkada Pass and Desk Station. With these updates, we are minimizing losses to compression by shifting from narrowband audio to wideband audio. When coupled with microphone and speaker quality improvements, the result is crisp and clear audio with minimal ambient noise. These improvements also boost video quality, whereby receivers answering a call can see the intercom video stream almost instantaneously, representing a 5x improvement in playback time. 

For more details, read our full announcement.

We are introducing our next generation of intercoms with an expanded set of form factors: the TD33, TD53, and TD63. The TD33 is our most compact form factor, suitable for installation in tight spaces like door mullions. The TD53 improves upon our TD52 model, with a thinner profile and more inputs/outputs and microphones. The TD63 includes a built-in keypad, allowing employees to access buildings with a PIN code. All three form factors come equipped with a card reader that is compatible with multiple credential technologies including low frequency, high frequency, Bluetooth LE, and mobile NFC.

For more details, read our full announcement.

This new feature allows users to perform natural language searches and retrieve all instances where specific terms or related concepts were discussed during calls, complete with relevant synopses for each result.

To learn more, see the full announcement here.

Customers can now receive alerts for important intercom events like calls, missed calls, door unlocks, and SIP errors. These new intercom alerts are integrated into the centralized Alerts page, providing a comprehensive view across the organization and enhancing security and proactive monitoring capabilities.

To learn more, see the full announcement here.

Enhanced call flow functionality now allows for the designation of specific receiver types (Pass App or phone number) for individual users. Admins are also able to provision view-only and edit access for users. Additionally, we’ve streamlined the process of linking and unlinking call flows to intercoms.

To learn more, see the full announcement here. 

The new dashboard feature provides administrators with a comprehensive snapshot of intercom system health and usage across multiple devices and sites. This tool enables organizations to monitor device status, track call metrics, and analyze user performance, facilitating improved system management and staffing decisions.

To learn more, see the full announcement here. 

Certain institutions face regulatory and operational mandates that require documentation of intercom usage patterns, including recording visitor and delivery timestamps. To address these needs, the reports feature generates comprehensive event logs spanning all intercoms and locations, with the option to export this data to CSVs.

To learn more, see the full announcement here. 

Global Events allow organizations to search, filter, and view multiple intercom calls across devices. From the new Global Events tab on the left of the intercom page, admins can view all events and apply filters by site, intercom, receiver, and whether a POI was detected. Videos auto-play for easy viewing, and a map tool provides additional context on the device’s location. 

To learn more, read the full announcement.

We’ve improved our call transcription capabilities by making them more accurate and reliable. These enhanced capabilities make reviewing what was said and what happened on a call easier and more accurate. Transcripts are also searchable.

To learn more, read the full announcement.