Organizations can now configure intercoms for call for aid scenarios using the new “Configure as Emergency Intercom” option in the Settings tab of Command. This mode unlocks several key features designed to enhance emergency response. First, calls can now last up to two hours, extending beyond the previous five-minute limit. Second, to boost reliability during internet disruptions, organizations are prompted to set up a SIP extension for redundancy. Third, for campuses using intercoms for both entry management and emergency calls, emergency calls are distinctly labeled and prioritized in Command, designed to stand out from other intercom activity. Lastly, teams can filter to emergency call events in the Global Events and Reporting tabs for streamlined tracking and analysis. For more information on using intercoms for call for aid scenarios, read the full announcement.

As of February 1st, 2025, Verkada will no longer sell the TD52 Intercom. Verkada will additionally no longer sell the following TD52 accessories: ACC-INT-SURF, ACC-INT-ANGLE, ACC-INT-HOOD, ACC-INT-TRIM. Customers can instead purchase one of our next generation intercoms - the TD33, TD53, or TD63. These intercoms are also supported by surface mount, angle mount, rain hood, and trim plate accessories. Verkada will continue to provide support for the TD52 going forward. Learn more here.

Verkada Intercom is now available in the Command mobile app. With this addition, designated users can receive intercom calls, unlock Verkada access-controlled doors, and view live intercom call footage right from their mobile phones. Users can also filter intercoms by site, talk down to visitors, and view access events and camera analytics within the Command mobile interface. For more details, read the full announcement.

We have updated our media pipeline to transmit better quality audio and video from intercoms to applications like Verkada Pass and Desk Station. With these updates, we are minimizing losses to compression by shifting from narrowband audio to wideband audio. When coupled with microphone and speaker quality improvements, the result is crisp and clear audio with minimal ambient noise. These improvements also boost video quality, whereby receivers answering a call can see the intercom video stream almost instantaneously, representing a 5x improvement in playback time. 

For more details, read our full announcement.

We are introducing our next generation of intercoms with an expanded set of form factors: the TD33, TD53, and TD63. The TD33 is our most compact form factor, suitable for installation in tight spaces like door mullions. The TD53 improves upon our TD52 model, with a thinner profile and more inputs/outputs and microphones. The TD63 includes a built-in keypad, allowing employees to access buildings with a PIN code. All three form factors come equipped with a card reader that is compatible with multiple credential technologies including low frequency, high frequency, Bluetooth LE, and mobile NFC.

For more details, read our full announcement.

This new feature allows users to perform natural language searches and retrieve all instances where specific terms or related concepts were discussed during calls, complete with relevant synopses for each result.

To learn more, see the full announcement here.

Customers can now receive alerts for important intercom events like calls, missed calls, door unlocks, and SIP errors. These new intercom alerts are integrated into the centralized Alerts page, providing a comprehensive view across the organization and enhancing security and proactive monitoring capabilities.

To learn more, see the full announcement here.

Enhanced call flow functionality now allows for the designation of specific receiver types (Pass App or phone number) for individual users. Admins are also able to provision view-only and edit access for users. Additionally, we’ve streamlined the process of linking and unlinking call flows to intercoms.

To learn more, see the full announcement here. 

The new dashboard feature provides administrators with a comprehensive snapshot of intercom system health and usage across multiple devices and sites. This tool enables organizations to monitor device status, track call metrics, and analyze user performance, facilitating improved system management and staffing decisions.

To learn more, see the full announcement here. 

Certain institutions face regulatory and operational mandates that require documentation of intercom usage patterns, including recording visitor and delivery timestamps. To address these needs, the reports feature generates comprehensive event logs spanning all intercoms and locations, with the option to export this data to CSVs.

To learn more, see the full announcement here.